Found a scratch on the Tag’s QR Code? Left your Retreev Tag behind at the hotel? Your puppy chewed it off your bag?
Don’t worry! Get a free replacement of your Retreev Smart Tag.
Retreev Smart Tags will be subjected to wear and tear over their lifetime. We don’t want you not securing your bag because your Retreev tag has worn out or broken after years of use. That’s why we offer a lifetime warranty on all Retreev tags.
How does our lifetime warranty work?
You’ll get one free replacement Retreev Smart Tag in the first year after purchase.
If your tag was purchased more than 1 year ago, you’ll receive a 50% discount on purchasing a replacement Retreev tag.
For all subsequent replacements, you’ll also qualify for a 50% discount.
How do I request a replacement tag?
No one likes to fill in paperwork or have to dig up old receipts to prove you’ve purchased a product.
We’ve made the experience of replacing your Retreev tag as easy as possible.
- No paperwork to complete
- No proof of purchase needed
- No photos to prove damage
- No limit to the number of replacement tags you request
Alternatively,you can email our warranty team at firstname.lastname@example.org. Include the following information in your email.